Privacy at Sucrogen

The Sucrogen group respects the privacy of individuals and entities.
Sucrogen is bound by National Privacy Principles (Principles) contained in the Commonwealth Privacy Act. In summary, the Principles describe ‘personal information’ as information (or an opinion) relating to an individual that can be used to identify that individual.
This policy outlines the way we manage personal information that we collect or that is provided to us.

Why does Sucrogen collect personal information?

Sucrogen is a large sugar and renewable energy producer. To operate our businesses, we need to collect some information about the people we deal with. Collecting personal information is also necessary in some circumstances to meet our legal obligations.

What kind of personal information does Sucrogen collect and how do we collect it?

Sucrogen generally collects and holds personal information about:

• our employees;
• contractors who provide services to Sucrogen;
• our customers;
• our suppliers;
• job applicants; other people who may come into contact with Sucrogen or one of Sucrogen’s businesses; and
• people who visit our website.

The type of information we collect varies, depending on the purpose, and may include (but is not limited to) name, address, contact details, credit information and marketing information.
This information may be obtained by way of forms filled out, information provided in person or by telephone by the individuals themselves, or from a third party (for example, a reference).

How do we use personal information and to whom may we disclose it?

In general, Sucrogen uses personal information to:

• provide products or services that have been requested;
• maintain relationships with suppliers and contractors;
• communicate;
• provide ongoing information about Sucrogen products and services to Sucrogen customers;
• to check attempted access to our website where security issues are raised; and
• comply with our legal obligations.

Depending on the product or service concerned, personal information may be disclosed to:

• other divisions or organisations within the Sucrogen group which extends to our parent Wilmar International Limited;
• service providers and specialist advisers to Sucrogen who have been contracted to provide us with administrative or other services;
• insurers, credit providers, courts, tribunals and regulatory authorities as agreed or authorised by law;
• credit reporting or reference agencies or insurance investigators;
• any relevant authority that is entitled to receive it; or
• a person authorised by an individual.

Generally, we require that organisations outside Sucrogen who handle or obtain personal information as service providers to Sucrogen acknowledge the confidentiality of this information, undertake to respect any individual’s right to privacy and comply with the Principles and this policy.
In most cases, if you do not provide information about yourself that Sucrogen has requested, Sucrogen may not be able to provide you with the relevant product or service.

How do we treat sensitive information?

Some personal information we hold is ‘sensitive’. Sensitive information relates to a person’s racial or ethnic origin, religion, membership of political bodies, trade union or other professional or trade association, sexual preferences, criminal record or health.

If you provide Sucrogen with sensitive information, it is Sucrogen’s policy that this information will be used and disclosed only for the purpose for which it was provided or another directly related purpose, unless you agree otherwise, or unless use or disclosure of this information is allowed or required by law.

The way we use tax file numbers and information received from a credit reporting agency about an individual is also restricted by law.

How do we manage personal information?

Sucrogen trains its employees who handle personal information to respect the confidentiality of that information and the privacy of individuals.

How do we store personal information?

Sucrogen is required by the Principles to safeguard the security and privacy of your information, whether you interact with us personally, by telephone, mail, over the internet or other electronic medium. This includes an obligation to take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

The Principles also require Sucrogennot to store personal information longer than necessary. Where Sucrogenno longer requires any personal information that we hold, we will destroy that personal information or remove details which may identify individuals. How do we keep personal information accurate and up-to-date?

CSR seeks to ensure that the personal information it holds is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances. We encourage you to contact Sucrogenas soon as possible in order to update any personal information we hold about you. Sucrogencontact details are set out below.

Can you check what personal information about you is held by us?

You may obtain access to any personal information which Sucrogenholds about you, unless one of the exceptions in the Principles applies.

To make a request to access information Sucrogenholds about you, please contact Sucrogenin writing. Sucrogenwill require you to verify your identity and to specify what information you require. Sucrogenmay charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.

What if you have a complaint?

If you consider that any action of Sucrogenbreaches this privacy policy or the National Privacy Principles, you can make a complaint. In the first instance, please direct your complaint to the particular Sucrogenbusiness or activity concerned - they are likely to be in the best position to deal with the matter quickly and effectively. Each Sucrogenbusiness or activity has an officer appointed to handle complaints. If the matter is not resolved to your satisfaction, please make contact with the relevant officer below. Sucrogenendeavours to respond promptly to complaints.

How do you contact us?

If the particular Sucrogen business or activity is unable to deal with a privacy complaint to your satisfaction, please contact the relevant Sucrogendivision by e-mail, phone, facsimile or post:

Sucrogen Corporate
Sucrogen Group Privacy Officer
E-mail:groupprivacy@sucrogen.com

Sucrogen Australia Pty Ltd

Triniti 3 39 Delhi Road,
NORTH RYDE NSW 2113

Telephone: 1300 551 232

Updates to this Policy

This privacy policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. All personal information held by Sucrogenwill be governed by the most recent policy. If you are unsure whether you are reading the most current version, please contact us.